FAQ

Frequently asked questions

Are all products original?

Yes. Every product is 100% genuine and ships in its sealed original box.

How does partial COD work?

Pay just ₹50 online when you place the order. It's deducted from your total, and you pay the rest in cash when your order arrives.

Is shipping really free?

Yes, shipping is free on every order across India. No minimum order value.

What if my product arrives damaged?

Raise a request within 7 days of delivery from our Returns page. We replace or refund damaged and wrong items. Refunds are processed 1–2 days after we receive the product.

Is there a warranty?

Every product comes with a 1 year warranty against manufacturing defects.

When will my order ship?

As soon as your order ships, we email and SMS you the AWB number and a tracking link. You can also track it on our Track order page.

Can I return a product if I change my mind?

We accept replacements and refunds only for damaged or wrong items, requested within 7 days of delivery. Please double-check your order before buying.

How do I claim warranty?

Email support@hearly.in with your order number, the product name and photos or a video of the issue. We'll take it from there.

Why are your prices lower?

We buy direct with no middlemen, so there's no distributor markup to pay for. The product, box and warranty are exactly the same.

Will Hearly ever ask me to pay outside the website?

Never. Only pay on hearly.in checkout. If anyone asks you to pay by another link or UPI ID, email us at support@hearly.in.

Still have a question? Email support@hearly.in, we reply 24/7.